Refund Policy

1. Transportation Service Payments

Transportation and freight service payments are governed by written service agreements, dispatch approvals, and operational scheduling requirements. Payment terms are established at the time of service confirmation.

2. Refund Eligibility

3. Shipment Cancellations

4. Partial or Pro-Rated Refunds

Where applicable, partial or pro-rated refunds may be issued based on completed transportation services and incurred operational costs at the time of cancellation or dispute.

5. Non-Refundable Fees

Administrative fees, dispatch fees, fuel-related costs, and certain operational expenses may be non-refundable regardless of cancellation timing or shipment outcome.

6. Refund Processing

Approved refunds may require several business days to process depending on financial institutions and payment processors. Hope Transportation LLC will communicate refund timelines upon approval.

7. Billing Questions

Customers should contact our office promptly regarding billing concerns or disputed charges. We are committed to resolving billing questions in a timely and transparent manner.

8. No Guarantee of Refunds

Refund approvals remain subject to operational review, signed agreements, completed services, and applicable laws. Submission of a refund request does not guarantee approval.

9. Contact Information